A couple of years ago the big bank the company used was swallowed whole by an even bigger bank. It has taken the two years for the institutions to transition from one corporate identity to another. Now, the transition is complete and beyond the name, corporate logo, and color scheme changes, nothing about the banking process has changed.
This new, larger, brighter bank is also friendlier. The employees all say hello. They say it chirpy, like we’re friends or something. This bank even has designated greeters. It’s eerie.
On a recent trip to one of the 4,000 (maybe not that many, but, it is a big bank) local branches, one near my home (instead of near work. I cut out early some Fridays with the premise of going “to the bank”) I’m met by a greeter who turns out to be the manager of this branch. I know because he told me in so many words, “hi, I’m John Williams. I’m the manager. I’ve spoken with your husband many times. It’s nice to meet you.”
1. I don’t have a husband
2. I haven’t had a husband (thank YOU very much!!) for eleven years
3. When I DID have a husband, THAT husband did not ever (ever) have convos w/bankers.
I didn’t correct John Williams as he seemed so pleased with his recognition. I was curious as to how he connected my company’s deposit slip with that of this MR. he has spoken with on so many occasions. But, I didn’t ask. I smiled, nodded and counted the seconds for BMF* Williams to hand over my receipt.
I do find myself wondering how long it will be before this bank is swallowed whole and what changes that might bring to the company's banking experience in general and mine in particular.
BMF (bank manager friendly)