Servicing the Customer

Dear Valued Customer:

We are honored that you have chosen XYZ Company to supply your M M needs. Your confidence with our products and service strengthens our resolve to offer the finest quality at the most competitive prices.

Your diligent attention and prompt action towards our billing statement is appreciated and welcomed. The payment of invoice 12345A days before the due date indicates a responsible and professional attitude.

We thank you.

The second payment however superfluous, further indicates an exuberance that is indeed exemplary. It would appear that we failed in making it crystal clear when we returned your duplicate payment with the invoice marked PAID, further noting that the account balance was zero and no further payment was due or necessary.

We deeply regret any confusion or inconvenience we may have caused.

If, however, we are mistaken and it was indeed your intent and desire to pay invoice 12345A yet again or to offer a gratuity, then please, if you could make your checks payable to M. E., that would be welcomed and appreciated.

Respectfully Yours,

M. E.

AGM

XYZ Company