One of my co-workers steps into the doorway to let me know about the call parked on line one, “she wants to complain about a bill, or something.”
Me: I’m Deborah, how may I help you?
Caller: I got a bill from you people some time ago you with sales tax. Well, this is a school and we’re exempt. I faxed you a copy of the bill and the “tax letter”. Well, I got another bill and there is still tax. Could you take care of this?
Me: May I have the order / invoice number please?
Caller: uhm…uhm…hold on… oh, here it is… is it…109918?
::I take a few moments to punch in 109918:: I discover, well, read on..
Caller: Oh wait, I think you…oh, the tax has been taken off. (In her fax she'd asked for 1. the tax to be removed and 2. a revised bill be sent. Since *I* do all that stuffs for the company, I know, for a f-a-c-t that the bill read: REVISED and a note was included--something about paying said bill.)
Me: Yes ma’am. (Inside I’m thinking how honored I am to have been chosen for this game, today. YaY!!!)
Caller goes on to gush about how sexy my co-worker sounds, “Is he tall? Dark? Young?”
Me: 1 for 3. Thank you for calling, we value your business, have a nice…yada x 3.
Gack. People. I should not work with them. Good thing there are level headed people like you to do it. ;?)
ReplyDeleteI don't know how you do it.
ReplyDeleteAt least not without the occasional F-bomb.
You are a stronger woman than I. Hats off to you.
ReplyDeleteNo way would that woulda transpired if I'd been handling it... very impressive customer service skills!
ReplyDeleteYou must have the patience of a saint... or at least really good self control until you disconnect the call.
ReplyDeleteIt sucks to have your righteous indignation up and turn out to be wrong. I hate it when that happens.
ReplyDelete